Frequently Asked Questions (FAQs)

For video instructions/tutorials click here
How do I create an account?

You can create an account for free using the steps below:

  • Click the “Sign In” button in the top menu
  • Select “Register”
  • Type your email address and set a new password
  • Verify that you’re not a robot
  • Click [Register]

You will then be sent an email for account verification. Click the verification link in the email to complete your account registration.

Note: Please make sure to check your email’s Junk/Spam folder if you can’t find the email in your inbox

How do I post listings/ads?

Follow these steps to post a listing:

  • Sign-in/sign-up using the “Sign in” button in the top menu.
  • Click the “Add Listing” or “+” button if on smartphone.
  • Select a package, Basic or Premium whichever you prefer.
  • Select a category, fill in your details.
  • Agree to the terms and click submit.

Your ad will be reviewed and published shortly after.

Can I post my listings for free?

Yes! Posting your ads/listings is completely free. We do offer optional paid package which comes with extra benefits. check Package list for more information.

Can I use my Marketplace PK account in Marketplace UK?

No. Both marketplaces have different servers. Signing in to Marketplace UK with your Marketplace PK account won’t work and vice versa.

I am not able to see Phone Numbers of the listings, why is that?

In order to see Phone Number of listings, you have to be signed in to your account. This is intentional, designed for our user’s privacy.

Can I edit or delete my listing later?

Yes, just log in to your account > Listings > select a listing you want to edit/delete

Are there any restrictions on what I can post?

Yes. We do not allow illegal, misleading, offensive, or duplicate listings. Please review our Posting Policy for full details. Violating the rules can have your account permanently banned.

What are the differences between Basic and Premium Packages?

Below are the differences listed for all packages:

    Basic Package:
  • You can only post up to 5 listings per month.
  • The listing ad you post will expire in 30 days, meaning you have to renew it after 30 days
  • You can renew the Basic package every month for free without any cost
  • Premium Package:
  • You can post as many listings as you want in a month.
  • The listing ad you post will expire in 60 days, meaning you have to renew it after 60 days.
  • You can feature up to 5 listings per month. Feature listings show on top of the page for more visibility.
  • You can renew your Premium Package for Rs.2,000 for a month.

What Package is right for me?

Basic Package is perfect for individuals who want to sell a few items occasionally. Those who don’t need extra visibility and is comfortable with renewing their listings more frequently. Premium Package is built for shop owners, real estate agents, business owners, resellers, service providers, or anyone serious about selling online. It offers maximum exposure, unlimited listings, and longest expiry days to help scale your sales and grow your business.

What is Featured Listings?

Featured listings stay at the top of the page for 5 days, giving your ad maximum visibility. This increased exposure helps attract more buyers and boost your chances of making a sale.

How do I purchase Premium Package?

You can purchase the package using a Coupon Code. Please [click here] for full details

Will my Premium Package renew automatically every month?

No. When you purchase a package with a Coupon Code, it is only valid for 30 days. After 30 days, your purchased package expires and its features gets disabled. You can purchase another Coupon Code at any time.

Can I get a refund after purchasing a Coupon Code?

No. Since Coupon Codes are digital products, they can’t be returned. Hence, all sales are final and non-refundable.

Is it safe to meet someone from the platform for buying/selling?

We recommend meeting in public, well-lit locations and verifying items or services before making payment. Avoid sharing sensitive personal details. We are not responsible for any incidents that occur outside of our platform, including fraud, disputes, or damages. See our Posting Policy for more safety guidance.

Can I hide my phone number?

Yes. Users — especially women — can choose not to display their phone number (by leaving the Phone# field empty) and instead use the platform’s messaging tool to communicate safely.

Do you review listings before they go live?

Listings may be reviewed to ensure they comply with our guidelines. Posts that violate our Posting Policy may be removed.

I saw a suspicious or offensive ad. What should I do?

Use the “Report Listing” button on the listing page to report it to us.

Someone tried to scam me. Can you help?

While we cannot intervene in private transactions, we take reports of fraud seriously and may ban or restrict the offending account. Please report the incident to us and local authorities.

I forgot my password. How can I reset it?

Click the “Sign in” button on the top menu then click “Forgot password?” and follow the instructions to reset your password via email.

How do I delete my account?

You can delete your account > Settings > Delete Account

I need help/my question is not listed here — how do I contact you?

We’re here to help! Contact us using the contact us page and we’ll get back to you as soon as possible.

Video Instructions/Turorials

How to create an account?
How to post listings/ads?
How to purchase a Premium Package?
How to reset your account password?

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Reset Password

Please enter your username or email address, you will receive a link to create a new password via email.